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Refund Policy

Last Updated: April 2, 2024

Thank you for shopping at Sixteen! We strive to provide you with high-quality apparel items. If, for any reason, you are not completely satisfied with your purchase, we offer a 7-day return policy.

Return Policy

We want to ensure you're happy with your purchase. Here's how our return policy works:

Return Window: You can return most items within 7 days of the purchase date.

Exceptions: Some exceptions may apply, such as gifts or sale items.

Item Condition: Returned items must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging for a full refund.

Refund Methods: We offer refunds through your original payment method or store credit (your choice).

Return Shipping:

  • Dubai: Returns within Dubai are completely free!
  • GCC (Except Dubai): A return request fee of 20 AED will be applied.

Additional Considerations:

  • We may require a receipt or proof of purchase for all returns.
  • We reserve the right to deny unreasonable or excessive returns.

Industry Standards & Legal Requirements:

We strive to offer a competitive return policy that adheres to all applicable laws and regulations in the regions we operate in.

By following these guidelines, you can ensure a smooth return process for both you and our customers.

  1. ELIGIBILITY FOR REFUND

To be eligible for a refund, please make sure that:

1.1 Timely Request: Your request for a refund must be made within 7 days from the date of your purchase.

1.2 Unused and Unworn Items: The item(s) must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging.

  1. REFUND REQUEST

To request a refund, please follow these steps:

2.1 Contact Us: Send an email to support@sixteen-official.com with the subject "Refund Request." Include your order number and the reason for your refund request.

2.2 Wait for Approval: Our team will review your request and notify you of the approval or rejection of your refund.

  1. REFUND PROCESS

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified number of days, depending on your payment method.

  1. NON-REFUNDABLE ITEMS

Certain items are not eligible for a refund. These include:

  • Gift cards
  • Sale items (if applicable)
  1. SHIPPING

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable.

  1. CONTACT US

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at support@sixteen-official.com.