Refund Policy
Last Updated: April 2, 2024
Thank you for shopping at Sixteen! We strive to provide you with high-quality apparel items. If, for any reason, you are not completely satisfied with your purchase, we offer a 7-day return policy.
Return Policy
We want to ensure you're happy with your purchase. Here's how our return policy works:
Return Window: You can return most items within 7 days of the purchase date.
Exceptions: Some exceptions may apply, such as gifts or sale items.
Item Condition: Returned items must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging for a full refund.
Refund Methods: We offer refunds through your original payment method or store credit (your choice).
Return Shipping:
- Dubai: Returns within Dubai are completely free!
- GCC (Except Dubai): A return request fee of 20 AED will be applied.
Additional Considerations:
- We may require a receipt or proof of purchase for all returns.
- We reserve the right to deny unreasonable or excessive returns.
Industry Standards & Legal Requirements:
We strive to offer a competitive return policy that adheres to all applicable laws and regulations in the regions we operate in.
By following these guidelines, you can ensure a smooth return process for both you and our customers.
- ELIGIBILITY FOR REFUND
To be eligible for a refund, please make sure that:
1.1 Timely Request: Your request for a refund must be made within 7 days from the date of your purchase.
1.2 Unused and Unworn Items: The item(s) must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging.
- REFUND REQUEST
To request a refund, please follow these steps:
2.1 Contact Us: Send an email to support@sixteen-official.com with the subject "Refund Request." Include your order number and the reason for your refund request.
2.2 Wait for Approval: Our team will review your request and notify you of the approval or rejection of your refund.
- REFUND PROCESS
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified number of days, depending on your payment method.
- NON-REFUNDABLE ITEMS
Certain items are not eligible for a refund. These include:
- Gift cards
- Sale items (if applicable)
- SHIPPING
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable.
- CONTACT US
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at support@sixteen-official.com.